Terms & Conditions

TERMS & CONDITIONS

In your first session, we will discuss and agree on the support you require from your

Nutritional Therapy; working together, we will review the progress and aims as we go along.

At this time you are required to sign the bottom of the page to agree to our terms and

conditions. Please speak with us if there is anything you would like clarified.

 

PAYMENT

Payment is required in advance of all appointments.

Payments can be made by card via the online payment system. A debit or credit card

number will be requested at the time of booking when booking online.

If your therapist creates the booking/package for you, an invoice will be sent to you that is

required to be paid in advance.

Instalment payment plans are available for the 3-month and 6-month packages only.

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CANCELLATIONS & NO SHOWS

Any missed or cancelled sessions with less than 24hrs notice will incur a 100% cancellation

charge. Non-attendance of an appointment (no-shows) will also be charged in full.

If you do need to cancel an appointment at short notice, please let your NutriConal

Therapist know at your earliest convenience so we can reschedule your appointment. You

can do this by emailing: hello@thenourishhut.co.uk

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It is your responsibility to have a working internet connection for consultations via Video link.

Full consultation charges will apply for scheduled sessions that are unable to connect.

There are no additional charges for phone consultations to a UK landline or mobile number.

A 15 minute wait time frame will be applied to all sessions. Once 15 minutes of your

appointment has elapsed, and you haven't arrived at your session, the session will be ended

and will be classed a 'no-show'.

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If you are a no-show for your appointment, you will be sent another invite to book a new

session, which will be deducted from your package. Refunds and reschedule options will not

be offered for no-shows.

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CONFIDENTIALITY

The confidentiality of our clients is treated seriously at The Nourish Hut. There are however,

some limits and exceptions to confidentiality.

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EXAMPLE

If your Nutritional Therapist has serious concerns about your safety or the safety of another

person, our confidentiality policy may be adjusted.

At your initial consultation, you will be asked to provide your GP’s contact details, as

someone we may contact. The Nourish Hut keeps a record of your name, contact details and

dates and times of appointments. Your Nutritional Therapist is required to keep brief notes

about the focus of your work, which are kept securely. Any reports produced by The Nourish

Hut to evaluate the service contain anonymised data and will not contain any identifying

information of clients. Please refer to our Privacy Policy on our website for more details.

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COMPLAINTS & CONCERNS

If you have any concerns or problems with the service provided, which you have not been

able to resolve with your Nutritional Therapist, you may raise this by emailing

hello@thenourishhut.co.uk, who will support you in finding a resolution.

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WORKING WITH MULTIPLE CONSULTANTS

Your Nutritional Therapist may suggest you see other wellness professionals to support your

goals. Information about your symptoms and condition will be discussed between team

members in a secure area so that we can provide you with a coordinated treatment plan.

Your Nutritional Therapist will ask for your informed consent to share information with the

team and ask if there is anything that you want to remain confidential.

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SCOPE OF PRACTICE

The Nourish Hut practice in accordance with the British Association of Applied Nutrition &

Nutritional Therapy’s (BANT) ethical framework.

Nutritional Therapy is the application of nutrition science in promoting health, peak

performance and individual care. Nutritional therapy practitioners use a wide range of tools

to assess and identify potential nutritional imbalances and understand how these may

contribute to an individual’s symptoms and health concerns. This approach allows us to work

with individuals to address nutriConal balance and help support the body towards

maintaining health.

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Nutritional therapy is recognised as a complementary medicine and is relevant for

individuals with chronic conditions, as well as those looking for support to enhance their

health and wellbeing. Practitioners consider each individual to be unique and recommend

personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach.

We will never recommend nutritional therapy as a replacement for medical advice and

always refer any client with ‘red flag’ signs or symptoms to a medical professional. We will

also frequently work alongside a medical professional and communicate with other

healthcare professionals involved in a client’s care to explain any nutritional therapy

programme that has been provided.

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WE REQUEST THAT OUR CLIENTS NOTE THE FOLLOWING

The degree of benefit obtainable from nutritional therapy may vary between clients with

similar health problems and following a similar Nutritional therapy programme.

Nutritional advice will be tailored to support health conditions and/or health concerns

identified and agreed between both parties.

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Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.

Nutritional advice is not a substitute for professional medical advice and/or treatment.

Your Nutritional Therapist may recommend food supplements and/or functional testing as

part of your nutritional therapy programme and may receive a commission on these

products or services.

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Standards of professional practice in nutritional therapy are governed by the CNHC Code of

Conduct.

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This document only covers the practice of nutritional therapy within this consultation, and

your Nutritional Therapist will make it clear if he or she intends to step outside this

boundary by referring you to other specialist consultants.

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THE CLIENT UNDERSTANDS AND AGREES TO THE FOLLOWING

I am responsible for contacting my GP about any health concerns.

I give permission for you to contact my GP regarding any agreed aspects of my case.

If I am receiving treatment from my GP, or any other medical provider, I should tell him/her

about any nutritional strategy provided by my Nutritional Therapist. This is necessary

because of any possible reaction between medications and the nutritional programme.

It is important that I tell my Nutritional Therapist about any medical diagnosis, medication,

herbal medicine, or food supplements, I am taking as this may affect the nutritional

programme.

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If I am unclear about the agreed nutritional therapy programme/food supplement doses/

time period, I should contact my Nutritional Therapist promptly for clarification.

I must contact my Nutritional Therapist should I wish to continue any specified supplement

programme for longer than the original agreed period, to avoid any potential adverse

reactions.

Recording consultations using any form of electronic media is not permitted without the

wriJen consent of both me and my Nutritional Therapist.